JOB Opening: Client Device Specialist

Client Device Specialist - (IT 000297)
OSF Saint Anthony Medical Ctr -20001 
5666 E State St 
Rockford-Illinois 61108-2425Organization Information TechnologyWork Schedule: 8:00am-5:00pm, Monday-Friday
Hours per Week: 40
Benefits Status: Full-Time

Description
 Under direct supervision of the Client Device Support Manager/Supervisor , functions as secondary contact for the definition, coordination and resolution of basic-to-intermediate client problems, service and support requests for computer systems and applications. Secondary responsibility under the guidance of a Client Device Service Tech III or IV, to assist in projects involving relocations or system implementations, providing operational support, inclusive of installation, training, maintenance of information systems hardware and software. Basic Active Directory, SCCM/software distribution, and printing services apply. Provides inventory control and basic asset management.
Qualifications
 REQUIRED QUALIFICATIONS:

• A basic to intermediate level of educational development is required in order to support computer information systems and applications at a level or experience generally acquired through completion of high school or GED.
• Some form of technical accreditation in a related field preferred.
• Minimum of 3-5 years of increasingly more complex client device, systems and telecommunications support experience.
• Ability to troubleshoot computer systems problems at a level generally acquired through completion of a least 3-5 years of field service support experience in a business environment or related experience.
• Ability to effectively communicate to technical and non technical audiences. 
• Excellent written and oral communication skills necessary to communicate effectively with user departments when planning, defining and deploying applications and training end users.
• Analytical skills necessary to diagnose intermediate computer hardware/device, workstation operating systems, office automation software and business problems and apply information system technology for effective resolution.
• Ability to perform all operations of Microsoft Applicaitions including basic troubleshooting.
• Ability to read and create spreadsheets and Visio diagrams to complete project work and relocations.
• Must be dependable in meeting commitments, handling change, being accountable and focused under pressure.

PREFERRED QUALIFICATIONS:

• Experience in information technology customer service preferred.
• Experience with key OSF applications/technology preferred​

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